Cancellations and refunds

Before the studio accepts

A request costs nothing. You can cancel it from your booking page at any time and nothing is charged.

Deposits

Once a studio accepts your request, you pay a deposit to hold the time. The remaining balance is settled with the studio.

Moving your session

You can move a session to another open time from your booking page while it is still upcoming. The studio confirms the new time; your deposit carries over.

Cancelling after paying a deposit

You can cancel an upcoming session from your booking page. Whether the deposit is refunded is the studio's decision, since the studio held the time for you. Refunds are returned to the card used, through Stripe.

If the studio cancels

If a studio cancels a confirmed session, any deposit you paid is refunded in full.

No-shows and late arrivals

If you do not arrive, the studio may mark the session as a no-show and keep the deposit. Arriving late shortens your session — the booked end time stands so the next client is not affected.

Disputes

Speak to the studio first. If that does not resolve it, contact the Studio Manager account holder operating this site and we will help mediate.